Help paying your past-due PNM bill

Shortly after the pandemic began, PNM was not disconnecting electricity if you could not pay. This was a temporary emergency measure designed to help residential customers at the start of the pandemic. The New Mexico Public Regulation Commission voted recently to end this measure, which means disconnections will resume as soon as August 12, 2021, for past-due PNM residential customers. Unfortunately, a lot of customers have months of unpaid electric bills. While you do have a responsibility to still pay past-due balance, we know there are many families still struggling to make ends and PNM wants to help. While a disconnection is not a position any customer ever wants to be in, the good news is there is a lot of money available through assistance programs to help you get caught back up again but avoid the rush and apply for help right away. 

Visit PNM.com/ayuda para espanol.

State of New Mexico Emergency Rental Assistance Program

Are you paying rent on a housing unit in New Mexico? The State of New Mexico Emergency Rental Assistance program is providing rent and utility-bill assistance (electric and gas) to New Mexico households who are experiencing financial hardship due to the COVID-19 pandemic. Rental assistance can be used to help pay for unpaid, current, past due, as well as future rent and utilities. Apply for help from the Emergency Rental Assistance program today.

How to apply for help

If you are facing a past-due balance on your PNM bill, it can be overwhelming to comb through the different assistance programs while trying to determine what programs you may be eligible for, especially if you have never needed help paying your bill before. PNM can help you with that. Apply easily online by selecting the type of application you are submitting, answer a few questions, and we will do the rest. We will look at programs such as the PNM COVID Customer Relief Fund, the PNM Good Neighbor Fund, the Low Income Home Energy Assistance Program (LIHEAP), the State of New Mexico Emergency Renters Assistance Program, and more. For some programs, you may need to provide proof of household income, identification, and your past-due PNM bill. In some cases, programs can be combined to maximize the amount of assistance applied to your bill. If you prefer to apply over the phone instead, please call PNM at 855-364-2950 Monday – Friday between 7:30AM-6PM.

Other bill support

If you do not qualify for financial assistance, there is still help available to help you avoid disconnection. We can work with you to establish a flexible payment arrangement option to now pay over 12 months, so you do not have to worry about bringing your account current with just one payment. For more information, visit PNM.com/billhelp or contact PNM at 855-364-2950.

An important part of what we do every day is help our customers who are experiencing financially challenging times by offering several PNM Energy Efficiency programs. These programs give you a variety of rebates and instant discounts on several products that can help you save money on your energy bill. You may even qualify for free products as well. Make sure your home is running as efficiently as possible so you can focus on more important things. Download the Energy Efficiency Program brochure to learn more so that you always have program information right at your fingertips.

Making payments

Our in-person payments centers are starting to reopen again. Please check ahead of time if your preferred location is open. You may also use one of your other convenient self-service options. Additionally, you can pay online at PNM.com/pay or by calling KUBRA EZ-PAY® payment services for PNM at 1-844-PNM-PYMT (844-766-7968). Please check your PNM bill for all available payment options.

Beware of scams


Please be on the lookout for scams. PNM is aware that scammers are reaching out to customers pretending to be PNM, claiming you are behind on your bill, and are scaring customers into thinking your power will be turned off within an hour unless you pay with a pre-paid gift card. PNM has a responsibility to notify customers about past due balances and does sometimes reach out to customers, but PNM would never ask customers to pay with a pre-paid gift card. PNM notifies customers of the balance, offers assistance programs, encourages customers to verify their balance on their own, and customers can pay using an option they feel most comfortable. Prepaid gift cards are never part of the conversation, and if they are, PNM encourages customers to hang-up and report the scam. Visit PNM.com/scam-calls for more information.

Contact PNM

  • 1-888-DIAL-PNM (1-888-342-5766) Monday through Friday from 7:30 AM – 6 PM
  • PNM.com
  • Chat live with a representative at PNM.com/contact-us and look for the “Live Chat” icon at the top right of the webpage