Image Image Image Image Image Image Image Image Image Image Image Image

How to be prepared for Coronavirus (COVID-19).

PNM is continuing to monitor COVID-19 and will update this website accordingly.

During this time of uncertainty, PNM wants our customers to be certain of one thing: We are in this together, and PNM is here to help. To support our customers who may be experiencing financial hardship because of the growing concern over COVID-19, we will temporarily be suspending disconnections for non-payment. To learn more about this, and the many other steps PNM is taking to ensure that customers have the certainty of electric service, please visit PNM.com/help Para Española ver aquí PNM.com/ayuda

Safety is more than a priority for PNM, it is a part of who we are.

PNM continues to keep the safety of our employees and the ability to serve our customers our top priorities.

We are closely monitoring COVID-19 coronavirus updates and the Center for Disease Control recommendations to help us make informed decisions as we serve our great customers in the state.

We currently have readiness protocols in place. The PNM pandemic-readiness plans are designed to ensure that our operations and infrastructure continue to function and are supported so we can continue to provide reliable electricity for PNM customers.


New Mexico Testing Guidelines:

If you think you might have the coronavirus, don’t go to your doctor or a hospital. Instead, call the 24-hour Department of Health hotline at 855-600-3453. They can give you an assessment over the phone and guide next steps.

Helping You

Testing for New Mexico

PNM Good Neighbor Fund

New Mexico Department of Health: Coronavirus Updates

Centers for Disease Control & Prevention: Coronavirus

World Health Organization

Energy Company Preparedness

Electric Companies and Pandemic Planning

Empresas eléctricas y planificación pandémica

PNM employees working in the community during stay-at-home order

Operations Field Crews

As our state continues to enact measures to keep the community safe, including the Governor’s most recent stay-at-home order, PNM would like to remind customers that our crews will be working in the field. While PNM has issued a mandatory work-from-home policy for all “non-essential” staff, our field crews do essential work that requires them to continue to be out in the communities that we serve in order to maintain the reliable power that we proudly provide to customers.

As our field crews work on our system, you may seem them out in PNM trucks in your neighborhoods, even though the large majority of New Mexicans have been ordered to stay at home. While some operations work can be done indoors, most of the work that is done to electrical equipment and facilities is hands-on and requires personnel on the ground who are on call 24 hours a day. No matter what is going on in our state, keeping the lights on for customers, including businesses, hospitals, and police and fire stations, is around the clock/365-day effort.

We realize that PNM crews are easy to recognize and that customers may be tempted to approach them with questions. However, the work these crews do is dangerous and requires their full attention. We urge the public to call PNM at 888-DIAL-PNM or chat online at PNM.com for any questions they have about their account or electric service.

Please remember that PNM crews need to be outside in our neighborhoods and help us keep them safe by maintaining distance and allowing them to carefully do their work so they may go home to their families every day.

Meter Readers

Meter readers are required for onsite residential and commercial collection of accurate data for the amount of electricity customers used. Meter readers walk or drive many miles each day of specific routes to gather this information and are truly integrated in communities throughout New Mexico. Meter readers check meters on properties for defects and damage as well as for signs of utility theft with unauthorized connections to any systems and recognizing any abnormal output of utility usage. While there are many enjoyable interactions with customers and meter readers, they often face hostile situations involving dogs protecting their owner’s property or homeowners who may not expect to see the readers even though they are clearly marked as meter readers.

Their role plays an important part in the electric utility.

Please remember that PNM meter readers need to be outside in our neighborhoods. We realize that PNM meter readers are easy to recognize and that customers may be tempted to approach them with questions, but during the COVID-19 social distancing in place, we ask that the public please help us keep them safe by maintaining distance and allowing them to do their work so they may go home to their families every day.

Frequently Asked Questions

What is PNM doing to help those impacted by COVID-19 coronavirus?

We understand the concerns around this very serious topic. PNM has a number of options to help customers through difficult times, such as payment plans and payment extensions. We also support the PNM Good Neighbor Fund to help customers who are income qualified and are facing a financial hardship. We would ask that customers contact our team directly so that we can help create a plan that works for them. Additionally, we will continue to monitor COVID-19 coronavirus, its impacts on our state, and how we can help our neighbors throughout this time of uncertainty.

Contact us at:

How is PNM handling the growing concerns of the COVID-19 coronavirus pandemic?
The safety of our employees and our ability to serve our customers is of the utmost priority for PNM. We do have readiness protocols in place, and we continue working to ensure business continuity, serving our employees, and our community. We are monitoring the rapidly changing situation and are communicating with PNM employees regularly, encouraging all employees to follow guidelines recommended by the CDC to ensure proper sanitary and health measures are taken at all times. Our crisis management team is focused on our pandemic readiness-plans and monitoring the threat of COVID-19 coronavirus at the global, national state and local level.

Will customers still receive reliable electric service if COVID-19 coronavirus becomes widespread in NM?
Yes. The PNM pandemic-readiness plans are designed to ensure that our operations and infrastructure continue to function and are appropriately supported so we can continue to provide reliable electricity for PNM customers.

What is PNM doing internally to safeguard against COVID-19 coronavirus?
PNM is closely monitoring COVID-19 coronavirus updates and Center for Disease Control (CDC) recommendations. Any decisions made are informed decision. We follow the CDC recommended guidelines, as well as guidelines from the New Mexico Department of Health. We have reviewed our internal company policies which support our employees, and therefore our customers, should an outbreak occur in the PNM service area. Planning includes, but is not limited to, reviewing and updating our human resources policies, absenteeism, hygiene, returning to work, telecommuting, and travel polices. PNM currently is limiting employee travel. All employees have the right to make the best decision for their health, comfort, and their family. We are continuing to provide the most up to date information to our employees ensuring the highest level of situational awareness, all while working with our suppliers, customers, public health officials and critical infrastructure federal and state agencies.

What if I have a non-coronavirus question?